Guide / Account
Plan and billing
You manage everything in Plan y facturación (Plan and billing), in the app: your plan, what you've used in the period, extra credits and your invoices. You pay monthly or yearly, with no commitment. Prices exclude VAT.
Requirements
| Who | The space owner (payment and billing details) and the admins (plan and people). |
|---|---|
| Customers | Companies and self-employed professionals in Spain and the European Union, with a valid NIF (Spanish tax ID) or EU VAT number. |
| Payment | By card, through Stripe. |
Plans
| Product | Plans | What changes |
|---|---|---|
| Copilot for Odoo | Pro, Team and Business | Questions a month, people, playbooks, batches, statement matching and multiple instances. All of them include MCP Connect. |
| MCP Connect | Trial, Solo, Team and Flexible | Requests a month and people. |
Prices and what each plan includes are at conectoreserp.es/#precios.
Additional people
On Team, you can add people beyond the 10 included (9 € a month per person, 7 € billed yearly). You add them in Plan y facturación and they're prorated. To go down, first remove someone from the space.
Extra credits
- Copilot questions: packs of 500 for 29 € or 2,500 for 99 €.
- MCP Connect requests: 2,500 for 15 € or 10,000 for 55 €.
- They're stackable, last 12 months and are only used when the month's allowance runs out. The pack that expires first is used first.
Invoices
Bitclick Solutions issues the invoices and emails them to you; you can also download them in Plan y facturación. When you move to a lower plan or fewer people, the unused part becomes a credit in your favor that's deducted from your next invoices.
Change your plan or card
- Cambiar de plan (Change plan), in Plan y facturación: the change is prorated.
- Gestionar suscripción (Manage subscription) opens the Stripe portal to change your card or cancel.
- If the subscription ends or goes unpaid, the space has no active plan until you choose one: the Copilot and MCP Connect stop responding.
Troubleshooting
Quoted text is exactly what the app shows, in Spanish, followed by what it means. When the Copilot can't propose something, it explains why in the chat, in its own words.
| What you see | Why | What to do |
|---|---|---|
| «Completa los datos de facturación para elegir un plan.»Means: Complete your billing details to choose a plan. | The billing details are missing. | Fill them in on the same page. |
| «Por ahora solo facturamos a empresas y autónomos de España y de la Unión Europea.»Means: For now, we only invoice companies and self-employed professionals in Spain and the European Union. | The billing country isn't supported. | — |
| «El NIF no es válido (por ejemplo B12345678).»Means: The NIF isn't valid (for example, B12345678). | Wrong NIF format. | Check it. |
| Your EU VAT number doesn't appear as valid in the European VAT register (VIES) | The VAT number isn't registered in VIES. | Check it with your accountant or tax advisor. |
| «Stripe no ha podido cobrar el cambio con tu tarjeta…»Means: Stripe couldn't charge the change to your card… | Your bank declined the charge or asks you to confirm it. | Check your card in Gestionar suscripción. |
| «Tienes un pago pendiente…»Means: You have a pending payment… | A charge failed. | Update your card in Gestionar suscripción. |
| «Tu espacio tiene 12 personas y Pro admite 3. …»Means: Your space has 12 people and Pro allows 3. … | The new plan allows fewer people. | Remove someone from the space before you change. |
More information: Privacy · Legal notice · soporte@conectoreserp.es.